Saturday, July 30, 2011

Please Help! Calling All Internet Gurus

Google's AdSense left me hanging out to dry.

Clicks but no credit.
Goodbye Google; Confession:
I am just too poor.

Yes, I wrote a senryu about my Google AdSense problems.  Why?  Because Google's customer service is non-existent, and I needed to vent.  "Help" forums are not an adequate solution to customers' problems.

I used to love all things Google.  Then there was Google snafu #1.  No one from Google or the help forum helped me.  I finally was able to resolve my problem through my own struggles and help from Michael M at Enom.com.  Now there is Google snafu #2.  I'm thinking that maybe I need to move away from Google products and find something with better customer service.  I'm begging all readers to give your input as to what has gone wrong and what my options, especially viable alternatives, are.  My problem is summarized below.

I believe that I am not getting credit for clicks on my Google AdSense advertisements.  I have independent statistics from Statcounter.com, which reflect occasional clicks on my ads in the "exit link activity" category.  These clicks are not reflected in AdSense.  In July, I've only received one click, according to AdSense.  Here is a summary of clicks reflected in Statcounter that I believe I should be paid for:


  • 07/27/11.  Visitor from Aurora, CO.  Found my site through search on Google for "talking with a deceased friend".  Clicked on 300x250 AdSense ad, according to Statcounter exit link activity
  • 07/25/11.  Visitor from Kuala Lumpur, Malaysia.  Found my site by clicking on my Google Friend Connect profile on another blog.  Clicked on 468x60 AdSense ad, according to Statcounter exit link activity.
  • 07/25/11.  Visitor from Mumbai, India.  Found my site from a link on another blog. Clicked on 300x250 AdSense ad, according to Statcounter exit link activity.
  •  07/23/11.  Visitor from Brooklyn, New York.  No referring link in Statcounter stats.  I don't know how this visitor found my site because I don't know anyone in Brooklyn. Clicked on 300x250 AdSense ad, according to Statcounter exit link activity.
  •  07/20/11.  Visitor from Whittier, California.  Found my blog through my Blogger profile page.  Clicked on 468x60 AdSense ad, according to Statcounter exit link activity.
These are just examples.  There are several more uncredited clicks.  I have the requisite privacy policy in place, I have never clicked on my own ads, and, although my blog is new, it is getting 20-50 unique visitors per day.  I cannot understand why Adsense reflects that I have only one click in July.  The one click is not any of the clicks I listed above.

Someone on the Google Help forum suggested that Statcounter can consider a mouseover a "click", but I don't think that's correct.  Statcounter keeps stats on the path of each visitor, length of visit, etc.  But in the examples listed above, Statcounter treated the visit as ended because the person left my site.

So, here are my questions for my dear readers:

  1. Does anyone know what the problem could be?
  2. Do you know how to report this problem directly to Google, rather than posting in the help forums?
  3. What are good alternatives to AdSense that actually pay you for legitimate clicks?  I know I can sell my own ads, ask for donations, etc., but I'm looking for a program of contextual or otherwise ads that will pay me when my site's readers click on them.
Thank you so much for your help!  I know there must be one of you who is computer savvy.  :)

Posted as part of Haiku Heights #54: ConfessionBest Posts of the WeekPink Saturday, Recuerda Mi Corazon.

20 comments:

Pat said...

I don't have any solutions for you. I've never had much luck with Google help either - especially when it comes to Blogger.

Happy PS.

LV said...

I wish I had more computer savvy, but I hardly do the basic things. Computers are great but can be a pain as well.

totomai said...

interesting take on the prompt. nice photo too.

as for the adsense, i cant give any advice since i never activated it on my blog. i just feel it takes the personalized aura of my blog (of course, just my personal opinion regarding ad sense)

Birgitta - foto CHIP said...

Sorry - I don't know I am not at all interested in ads in blogs :)

Noelle Renee said...

Sorry I can't help you Lola. Love the photograph but I never do ads on my blog. I would write into google and try to ameliorate the problem. I wish you luck. I think if you are on g+ you might get some more answers from participants there.
Noelle
http://theangelswearfins.blogspot.com/2011/07/may-circle-be-broader.html

bettyl said...

I've heard many different opinions about that over the years. I'm not sure what you can do but I hope you get a happy outcome.

Lola said...

Thanks for the well wishes. I truly appreciate the support. If only there were actually a way to contact Google....

Holly said...

Hi Lola~
I don't know what to tell you either other than continue to persevere. Hope it works out for you.

ninotaziz said...

Snail mail?

Anyway I loved your Haiku.

Lola said...

That is an idea. Send them snail mail! They probably won't care, but it's still an idea. I might do that.

Snap said...

Sorry. Can't help you. I don't do ads and Blogger is enough for me!

Nanka said...

Loved that pic left hanging out to dry!! :D No internet Guru here!! :(

www.designgivesback.com said...

Your pic says it all! Good luck with finding a resolve with Google. I hope you can join me at the Design Gives Back blog party the week of August 12th-18th for a story to warm your heart! HPS!-Sher

beccagivens said...

Quite a dilemma == wish I could offer a suggestion -- but at least I am now wiser about the cons of the situation! Glad I decided not to pursue it ~~

Heaven said...

nice share...i took out adsense a long time ago. you don't make (a lot) money from it; i have learned from experienced bloggers that you make more money if you published an e-book or a book.

bttrflyscar said...

wow. http://bttrflyscar.blogspot.com/2011/07/confession.html

Timoteo said...

Hanging out to dry--that's appropriate! I empathize with your Adsense situation. I was running the ads, but around the first of the year they just disappeared from my blogs altogether. No explanation given. I've tried all the Help! forums, to no avail.

Peace.

Margaret Pangert said...

I don't use the advertising so can't help you there. However, I've had some glitches, too, with Blogger/Google, and I had more success with the Help Forum than following the troubleshooting prompts. I've heard that if you have a Mac, their tech support can be reached via phone 24/7. Help is immediate! Good luck!

Magical Mystical Teacher said...

Confessing poverty sometimes results in reaping riches!

Leo said...

I do't know anything of adsense, so can't help u, Lola :(